Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items. If you arrive at the hospital as a patient or care partner and do not have a mask, one will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Quality Improvement Plan (QIP)

    The Excellent Care for All Act 2010, requires public hospitals, primary health care organizations, Community Care Access Centres (CCAC) and Long Term Care homes to create a Quality Improvement Plan that is sent to Health Quality Ontario (HQO) and the respective Local Health Integrated Network (LHIN) and posted to the Organizations Internet site annually on April 1st.


    What is a Quality Improvement Plan (QIP)?


    It is a public document that addresses how the organization will improve the quality of care it provides to its patients. The QIP sets out the organization’s specific quality priorities and targets that reflect the province’s priorities as well as relevant local quality issues. For each of the quality priorities, focused improvement initiatives are identified with process and outcome measures to provide better quality of care for our patients.


    HSN’s Quality Improvement Plan is approved by the Quality Committee of the Board and the Board of Directors. To read more about HSN’s 2020-2021 Quality Improvement Plan, the 2019-2020 Progress Report (a review of last year’s improvements and opportunities) and the 2020-2021 Narrative and Workplan, please click the following links:



    Quality Patient Care


    Health Sciences North has a strong commitment to patient safety and quality improvement. Furthering our efforts to provide the best patient care, we post our surgical wait times and results from the NRC Health Patient Satisfaction Survey used by most hospitals in Canada.


    Accreditation: Driving Quality Daily

    At Health Sciences North, we believe in providing the best quality care to our patients. We strive to achieve the highest standards of care by focusing on continuous quality improvement work. The Accreditation process allows us to measure our care standards against world-class standards. This process is an essential part of ensuring that the care that HSN provides to patients meets or exceeds national standards and encourages continuous improvement.

    The accreditation standards involve everyone at HSN, from our board of directors to frontline staff.  The standards also involve members of the community, including patients and families and community partners.

    Why does accreditation matter to patients and families?  Simply put, accreditation:

    • Improves patient safety
    • Prioritizes quality improvement activities
    • Creates a culture of quality and safety for our patients

    Every four years, our hospital undergoes an intensive evaluation process.  Accreditation Canada, an independent organization that sets standards for quality and safety in health care and accredits health organization in Canada and around the world, assesses our services and compares them to standards of excellence. It allows organizations such as HSN, understand how to make better use of their resources, increase efficiency, enhance quality and safety, and reduce risk.

    In June 2019, five surveyors from Accreditation Canada used over 2,900 criteria to evaluate the hospital. HSN met 98.4% of the requirements and was awarded the status of Accredited until 2023. The report highlights where we are doing well and where we need to focus our improvement efforts.

    Read the complete 2019 Accreditation Canada report here.