Quality Improvement Plan (QIP)

The Excellent Care for All Act 2010, requires public hospitals, primary health care organizations, Community Care Access Centres (CCAC) and Long Term Care homes to create a Quality Improvement Plan that is sent to Health Quality Ontario (HQO) and the respective Local Health Integrated Network (LHIN) and posted to the Organizations Internet site annually on April 1st.


What is a Quality Improvement Plan (QIP)?


It is a public document that addresses how the organization will improve the quality of care it provides to its patients. The QIP sets out the organization’s specific quality priorities and targets that reflect the province’s priorities as well as relevant local quality issues. For each of the quality priorities, focused improvement initiatives are identified with process and outcome measures to provide better quality of care for our patients.


HSN’s Quality Improvement Plan is approved by the Quality Committee of the Board and the Board of Directors. To read more about HSN’s 2019-2020 Quality Improvement Plan, the 2018-2019 Progress Report (a review of last year’s improvements and opportunities) and the 2019-2020 Narrative and Workplan, please click the following links:



Quality Patient Care


Health Sciences North has a strong commitment to patient safety and quality improvement. Furthering our efforts to provide the best patient care, we post our surgical wait times and results from the NRC Health Patient Satisfaction Survey used by most hospitals in Canada.


Accreditation Canada

Accreditation with Commendation Seal

In 2015, HSN received Accreditation with Commendation - the second highest designation from Accreditation Canada. This designation is awarded to organizations that go beyond the requirements for Accreditation Canada and who are committed to quality improvement.  

Accreditation Canada is an independent organization that sets standards for quality and safety in health care and accredits health organization in Canada and around the world. The accreditation process is an essential part of ensuring that the care that HSN provides to patients meets or exceeds national standards and encourages continual improvement. With the latest accreditation, HSN is now fully accredited until 2019.  

Read the 2015 report >>

HSN is currently preparing for another Accreditation surveyors' visit in June 2019.  The Accreditation four-year cycle includes an employee Quality Worklife Survey every two years, to validate the things we are doing well,  and where we need to focus our improvement efforts.

Read more about Accreditation and the 2019 visit here.