Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items. If you arrive at the hospital as a patient or care partner and do not have a mask, one will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Before coming to the hospital, please check our COVID-19 info page for updates.

Clean Your Footwear

Health Sciences North (HSN) encourages you to clean your boots as you enter our premises, and remove outer footwear when entering a patient’s room. In doing so, you can help reduce slipping hazards for patients, visitors, and staff. It also helps keep patient rooms clean and free from outside debris. HSN encourages you to use the foot cleaning mats and equipment found at the main entrances to the Ramsey Lake Health Centre, North East Cancer Centre, and Sudbury Outpatient Centre:

 

Welcome

The Health Sciences North team of physicians, staff and volunteers welcomes you and your family. Our goal is to provide quality, patient-centered care and to ensure that your visit is as comfortable as possible.

We have prepared this section of the web site to answer some of the questions we hear most often from patients and visitors. As always, if you have any questions or concerns regarding services or programs, you are encouraged to ask any member of your health care team.

For more information, please see HSN's Patient Services Directory. Copies of this directory are available at the Ramsey Lake Health Centre.

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Flu Season

During flu season, if you are experiencing any of the following symptoms, for the safety of our patients HSN asks that you please do not visit until your symptoms subside:
  • Fever, chills 
  • Cough, sore throat 
  • Shortness of breath 
  • Nausea, vomiting 
  • Diarrhea
If you feel well and are visiting HSN, always remember to wash your hands upon entering the hospital, and before you enter and leave a patients room.  Other precautions, such as wearing a mask will also prevent the spread of germs and viruses.

To protect yourself from the flu, get the flu shot and always practice good hand hygiene. Learn more about the flu and how to protect yourself and loved ones.


Visiting Hours

Due to the impact of the global situation with the coronavirus (COVID-19) HSN is taking special precautions to keep our patients, caregivers and staff safe. Visit our Visitor Information page to learn more.

Parking Information

For parking information please click here.


Cafeteria / Tim Hortons

Cafeteria services for staff and visitors:
Cafeteria services features beverages, sandwiches, hot meals and baked goods. Vending machines containing pop, juice and snacks are also available. The cafeteria is located on the 2nd floor of the Ramsey Lake Health Centre.

Tim Hortons
The hospital has two full service Tim Hortons located near the main entrance and Northeast Cancer Centre.


Free Public WiFi

Health Sciences North is pleased to offer free public WiFi for patients and visitors in the following locations of the hospital: 
•        Ramsey Lake Health Centre Cafeteria (by Rock Garden Café)
•        Main Entrance of Ramsey Lake Health Centre (by Tim Hortons)
•        Main Entrance of the Northeast Cancer Centre (by Tim Hortons)
•        Pediatric Chemotherapy Suites in the Northeast Cancer Centre
•        Main Entrance of the Daffodil Lodge in the Northeast Cancer Centre

Gift Shop

The Gift shop is located in the main lobby of the Ramsey Lake Health Centre. Here, you are able to purchase items such as magazines, snacks and toiletries.

The gift shop hours are:
Monday to Friday: 9:00 a.m. to 7:00 p.m.
Saturday, Sunday and Statutory Holidays: 10:00 a.m. to 7:00 p.m.


Cell Phone Policy

Please be advised cell phones and other wireless devices are restricted in all patient care areas of the hospital.

Please limit the use of these devices to entrances, lobbies, and cafeterias.


Support a Scent-Free Environment

To protect the health and well-being of our patients, visitors and staff, Health Sciences North kindly requests that you do not wear or use any scented products while on hospital property.

Scented products linger long after an individual leaves an area. This can cause allergic reactions and respiratory distress for patients, visitors and staff.

Your co-operation in assisting the hospital to promote a fragrance-free environment is appreciated.

Thank you, 

Health Sciences North Joint Occupational Health and Safety Committee


Bicycle Lockers

Health Sciences North has fully contained bicycle lockers for use by staff, physicians, volunteers, or visitors. They are located at the front of the hospital just outside the main entrance, as well as outside the South Tower entrance and Northeast Cancer Centre rooftop. Anyone wishing to utilize a locker may do so but must supply their own lock and must remove their lock at the end of the visit so that others may access the units. The lockers are built to have the bike backed into the unit.