Health Sciences North is committed to meeting the standards outlined in the province’s Accessibility for Ontarians with Disabilities Act (AODA). As such we will continue  to improve our policies and procedures related to standards in the Act for customer service, employment, transportation, information communication and the design of public spaces.  As part of our strategic goals of being socially accountable and patient and family-focused, we aim to provide a respectful, welcoming, accessible and inclusive environment in the provision of goods and services for employees, patients, students, visitors and volunteers.

    Planning your visit to HSN

    We encourage you to contact the clinic/unit in advance of your visit at HSN to make necessary arrangements for services you require.  Please use the main hospital telephone number 705-523-7100 to contact the appropriate clinic/unit.

    Feedback Process

    Please contact the Patient Relations Office at 705-523-7100 extension 3737 or by email at

    • if you have feedback on how services are delivered to people with disabilities
    • if you have any questions or concerns related to our accessibiilty commitment to you 
    • if you require HSN’s documents in an accessible format

    HSN Accessibility Plan

    Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their accessibility compliance reports available to the public.
    HSN’s Compliance Status Report filed December 2019.

    Accessibility Plan (2019-2023)