Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Bell Relay Services

    The Bell Relay service (BRS) supports communication by phone between hearing people and people who are deaf, oral deaf, deafened, hard of hearing, or those with speech disabilities.

    Contact a Bell Relay Operator (24/7)

    1 800 855-0511 (to connect directly with someone who uses a TTY)

    7 1 1 (if you are using a TTY)

    1 800 855 1155 (TTY to TTY)

    Please visit Bell Relay Service for more information.


    Health Sciences North is committed to meeting the standards outlined in the province’s Accessibility for Ontarians with Disabilities Act (AODA). As such we will continue  to improve our policies and procedures related to standards in the Act for customer service, employment, transportation, information communication and the design of public spaces.  As part of our strategic goals of being socially accountable and patient and family-focused, we aim to provide a respectful, welcoming, accessible and inclusive environment in the provision of goods and services for employees, patients, students, visitors and volunteers.

    Planning your visit to HSN

    We encourage you to contact the clinic/unit in advance of your visit at HSN to make necessary arrangements for services you require.  Please use the main hospital telephone number 705-523-7100 to contact the appropriate clinic/unit.

    Parking lot designations

    Feedback Process

    Please contact the Patient Relations Office at 705-523-7100 extension 3737 or by email at

    • if you have feedback on how services are delivered to people with disabilities
    • if you have any questions or concerns related to our accessibiilty commitment to you 
    • if you require HSN’s documents in an accessible format

    HSN Accessibility Plan

    Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their accessibility compliance reports available to the public.
    HSN’s Compliance Status Report filed December 2019.

    Accessibility Plan (2019-2023)