Important information on COVID-19 / Renseignements importants sur la COVID-19!

HSN is now screening all patients and visitors coming to Ramsey Lake Health Centre and the Kirkwood site.

Before coming to the hospital, please check our COVID-19 info page for ongoing updates, including visitor restrictions, closures and cancellations. This situation is changing rapidly. Please check back for updates regularly.

A reminder to all staff to self-screen prior to coming to work, and make sure you have your badge at all times in order to access the site.

Important information on COVID-19

HSN is closely monitoring the spread of the COVID-19 in Northeastern Ontario.

To help project our people, patients and community, we are now screening everyone who enters our buildings.

HSN is following the directives from the Ministry of Health (MOH) and has introduced visitor restrictions at all of our sites. No visitors are allowed at HSN until further notice.  The only exceptions are essential visitors. More information on visitor restrictions can be found here.

HSN will be calling all patients who have appointments to advise them of any changes to their visit. 

Unless you have been contacted by the hospital, assume your appointment will proceed as expected.

HSN reminds members of the community that if they feel overwhelmed, Crisis Services are available 24 hours a day, 7 days a week by calling 705-675-4760, or by visiting HSN’s Mental Health and Addictions Centre at 127 Cedar Street from 8:30 a.m. to 10:00 p.m., 7 days a week.

If you plan to visit the hospital, please read the following information prior to your arrival.

Appointments at HSN

A number of HSN outpatient programs and services are cancelled for patients who are currently well, and are coming to HSN for routine check-ups or other non-urgent reasons. These appointments will be rebooked for a later date. HSN will be calling all patients who have appointments to advise them of any changes to their visit. Anyone who has not received a call, can assume their appointment will go ahead as scheduled.

Patients who are scheduled for an appointment at HSN, but have a fever, cough, or shortness of breath are asked not to come to the hospital for their appointment and instead call their clinic to reschedule or make alternative arrangements.

Frequently asked questions

Will my appointments at HSN be cancelled?
At this time, all of our emergency, acute and urgent care services continue.

Unless you have been contacted by the hospital, assume your appointment will proceed as expected.


What if I have an upcoming surgery?

Priority surgeries will continue as planned for now. Surgeries that are needed to save a life will go ahead, but other surgeries may be cancelled. Impacted patients will be contacted directly by the hospital.


What can I expect when I come to the hospital?

HSN will be screening all patients and visitors as they come into the hospital sites. There may be line-ups. Please come earlier than you normally would to be sure you have time for screening questions and to make your appointment on time. 

If there are line ups please ensure you remain at least 2 metres away from the people around you.  

When you come to the hospital, staff will ask you why you are at the hospital and if you have any of the symptoms of COVID-19.  


What should I do if I think I might have COVID-19?

If you or a family member thinks you have symptoms of COVID-19, do not come to the Emergency Room or the main entrance of the hospital.

Call HSN’s COVID-19 Assessment Centre at (705) 671-7373 between 9 am and 5 pm, 7 days per week, to be screened by phone.

If you need immediate medical attention, please call 911 and mention your travel history and symptoms.


Where can I go to get more information on COVID-19? I want to protect myself and my loved ones from getting COVID-19?

Visit for the most up-to-date health information, including how to prevent spread, how to monitor your health, and what to do if you think you are sick.

For additional information, call Public Health at 705-522-9200 and press 1 (toll-free 1-866-522-9200). 

We encourage all our patients and community members to visit the PHSD site regularly for the most up to date information on COVID-19 in our area.