Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

COVID-19 Assessment Centre

IMPORTANT:

The Health Sciences North (HSN) COVID-19 Assessment Centre is experiencing high call volumes and requests for testing appointments.

The fastest and easiest way to request an appointment is to fill out the online form

 

Should I get a COVID-19 test?
Determine if you require a COVID-19 test by completing a self-assessment here.

 

Who should and can be tested at the HSN COVID-19 Assessment Centre?

Based on the Ontario Government's current COVID-19 testing guidelines, we are assessing individuals for COVID-19 testing based on the following guidelines:

  • Individuals with symptoms of COVID-19
  • Your public health unit or the COVID Alert app notifies you that you have been exposed to a confirmed case of the virus
  • You live or work in a setting that has a COVID-19 outbreak, as identified by your local public health unit
  • You are eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health in partnership with other ministries. (Targeted testing populations may change from time to time and individuals should confirm eligibility before seeking testing.)

 

How do I book a COVID-19 test?

The fastest and easiest way to request an appointment is to fill out the online form.

Once you’ve submitted the form, a nurse will call you to complete a screen over the phone to determine when you should be tested.

You can also book an appointment by calling 705-671-7373. Phones are answered 7 days per week, between 9 am and 5 pm. Please have your health card ready. Note that wait times on the phone can be significant, so please fill out the online request form instead.

 

Where will the testing take place?

HSN’s COVID-19 Assessment Centre is located at 2050 Regent St. 

Satellite locations that also offer COVID-19 testing can be requested when making a booking request online:

-NEOMO Medical, 885 Prete St.

-PRIMACY Medical Centre, 1485 Lasalle Blvd.

 

All three COVID-19 assessment options are by appointment only. They are designed to protect health care workers and patients alike from being exposed to the virus.

 

What kind of testing is available at the HSN Assessment Centre?

Swabs are done by collection of a nasopharyngeal swab

Specimens collected at the Assessment Centre’s Regent St. location are exclusively tested by the HSN lab and are provided using RT-PCR on Health Canada and FDA approved instrumentation and assays which that are licensed for use in the province of Ontario, Canada.

HSN is a fully accredited clinical laboratory by Ontario’s Institute for Quality Management in Health (IQMH) whose standards are compliant with ISO15189.

Specimens collected at the satellite locations may be tested by the HSN lab or other accredited labs, depending on the reason for the collection.

 

 

 

Bell Relay Services

The Bell Relay service (BRS) supports communication by phone between hearing people and people who are deaf, oral deaf, deafened, hard of hearing, or those with speech disabilities.

Contact a Bell Relay Operator (24/7)

1 800 855-0511 (to connect directly with someone who uses a TTY)

7 1 1 (if you are using a TTY)

1 800 855 1155 (TTY to TTY)

Please visit Bell Relay Service for more information.