Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items. If you arrive at the hospital as a patient or care partner and do not have a mask, one will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Before coming to the hospital, please check our COVID-19 info page for updates.

COVID-19 Assessment Centre

Please note that COVID-19 testing guidelines for Ontario were recently updated by the province. As of September 25th, residents should only seek testing at assessment centres if they are:

  • Showing COVID-19 symptoms;
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
  • A resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; and
  • Eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

Updated guidelines from the province indicate low risk, asymptomatic individuals should not be considered for COVID-19 testing. Those provincial guidelines state that only the following population groups can currently access a test at an assessment centre if they are asymptomatic:

  • Residents or workers in long-term care homes
  • Visitors to a long-term care home
  • Residents or workers in homeless shelters
  • International students that have passed their 14 day quarantine period
  • Farm workers
  • Indigenous communities
  • Other setting-specific populations, as outlined in CMOH guidance (e.g., asymptomatic cancer patients)

Patients with ANY of the following symptoms, that are new worsening or different from their usual state and not related to other known causes or conditions, should call HSN’s COVID-19 Assessment Center between 9am and 5pm, 7 days/week at (705)-671-7373 or fill out the new online form to request an appointment:

• Shortness of breath *If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.
• Sore throat
• Runny nose or nasal congestion (not due to seasonal allergies)
• New decreased loss of taste or sense of smell
• Nausea, vomiting, diarrhea or abdominal pain
• Chills
• Muscle aches, unexplained fatigue, malaise (general feeling of discomfort, weakness, or illness that has recently developed)
• Decrease or lack of appetite

• Headache
• Pink eye. 

Patients will be screened by a nurse over the telephone, and referred to one of three options if testing is recommended:

• **NEW LOCATION as of November 19th** COVID-19 Assessment Centre, 2050 Regent Streetwith drive-through testing option;
• NEOMO Medical, 885 Prete Street, with drive-through testing option;
• Primacy Medical Centre, 1485 Lasalle Boulevard, with drive-through testing option

All three COVID-19 assessment options are by appointment only. They are designed to protect health workers and patients alike from being exposed to the virus. For safety reasons, “walk in” appointments are strictly prohibited.

Patients can access online test results through this secure online portal.

Individuals with general questions are asked to please visit Public Health Sudbury & Districts website

The purpose of COVID-19 Assessment Centers is to identify and swab people who are at risk for infection with COVID-19. Our goal is to ensure the health of our community by identifying disease early and reducing the number of people presenting to the Emergency Department at HSN.

Bell Relay Services

The Bell Relay service (BRS) supports communication by phone between hearing people and people who are deaf, oral deaf, deafened, hard of hearing, or those with speech disabilities.

Contact a Bell Relay Operator (24/7)

1 800 855-0511 (to connect directly with someone who uses a TTY)

7 1 1 (if you are using a TTY)

1 800 855 1155 (TTY to TTY)

Please visit Bell Relay Service for more information.