Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Cancel your appointment

    If you no longer require your appointment, please cancel as soon as possible so that we can offer it to another person.

    Please send an email to The email must include:

    • Your name
    • Date of birth
    • Phone number
    • Location and date of your appointment. 

    NOTE:  if your appointment is at the Primacy location, please call to cancel: 705-222-1115

    If you wish to rebook your appointment, please complete the request at