IMPORTANT- Patient and Visitor Masking:
All those coming to HSN are required to wear a mask as an added step to reduce the spread of germs and protect vulnerable patients.
Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe. Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.
Changes to Family Presence and Visitor Policy- August 16, 2021
Safety remains our top priority during the pandemic. To ensure the safety of our patients and families, our staff, physicians and volunteers we continue to review and revise our visitor policy, weighing the health and safety of all while also promoting the importance of family presence.
Effective August 16th, 2021, our visitor policy will be changing.
In addition to the re-introduction of visitors for those patients who are receiving End-of-Life (EOL) care, visitors will now also be permitted for all inpatients requiring an overnight hospital stay and for children under 18 years of age.
Please note that in some clinical areas space will not always allow for 2 people at the same time.
Designated Care Partners and visitors are reminded that due to ongoing COVID-19 protocols, it is important they go directly to the patient’s room, have their visit and then exit the building.
Please do not congregate in common spaces such as the cafeteria, lobby, and hallways of HSN.
What is a Designated Care Partner?
Designated Care Partners are more than visitors. They are crucial members of the care team and provide essential physical, emotional, social spiritual support and are defined as family members or other persons of significance in the life of the patient.
The designated care partner will be identified by the patient or through discussion between the healthcare team and family. They work with the patient and the healthcare team to ensure care, care planning and decision making are advocated for appropriately.
Visitors play an important social role for patients, however, they do not engage as active partners in care. They can be family members or other people of importance including children.
The table below explains the number of Designated Care Partners and Visitors allowed for patients as of August 16, 2021.
Please note that individual units may need to introduce limitations when space is of concern.
Type of Patient Visit
Number of Care Partners Allowed Per Patient
One Designated Care Partner.
Due to space limitations in our waiting room, you may be asked to wait outside until your loved one is placed in a room in the Emergency Department.
More information on being a Designated Care Partner for an ED Patient can be found here.
General Outpatient Appointments:
(All care not requiring an overnight hospital stay)
One Designated Care Partner will be permitted in the following circumstances:
- Patients with communication, physical or cognitive impairments.
- Patients experiencing a mental health crisis.
- Patients requiring a care partner to be involved with significant care decisions, disclosure of potentially traumatic test results/prognosis.
- Northeast Cancer Centre (NECC) – Patients attending their first chemotherapy or radiation therapy treatment and any in-person physician appointments.
- For children under the age of 18 – two designated care partners are permitted
(Patients requiring an overnight hospital stay)
Two Designated Care Partners or two Visitors may visit at one time.
More information on this is available here- “Frequently Asked Questions “
Child or Youth Patient under 18 years of age
Two Designated Care Partners or two Visitors may visit at one time..
Patients giving birth
Two Designated Care Partners.
Exceptions may be made to allow both intended parents in the case of a surrogate birth
Patients who are at
End of Life
Two Designated care partners and additional Visitors. However, only two people are permitted at the bedside at the same time.
During planned withdrawal of life support or expected last 24 of life more visitors may be allowed at the bedside as arranged with the care team to accommodate where space allows.
COVID-19 Probable or Positive Patient
For safety reasons, there are NO in- person visits allowed.
The unit will attempt to accommodate virtual visits. Patients may also use the phone in their hospital room.
End of Life COVID-19 Positive Patient
Visits will only be possible based on safety and patients fitting our visiting criteria.
Important Reminders for Patients and Designated Care Partners:
WHEN YOU ARRIVE AT THE MAIN ENTRANCE of the Ramsey Lake Health Centre;
- Wear a mask to enter the building and keep it on for the duration of your visit.
- Wash your hands using the hand sanitizer provided.
- Answer screening questions to assess your risk of COVID-19.
- Practice physical distancing and stay 2 meters away from others. This includes when in lineups and elevators.
- Expect to be given a bag for essential patient belongings that you are bringing in.
* Please note that there may be specific unit or department level restrictions to hours and duration of visits, as each unit or department is unique with its physical layout and patient population. Adequate space for physical distancing and other safety practices are taken into consideration.
Out of Country Visitor Requests
To make a request, please contact Patient Relations at 705-523-7100 ext. 3737 or email@example.com
More information on the Requirements for travel to Canada can be found here.
Personal Belongings Restrictions
As part of efforts to maintain social distancing and reduce the risk of spreading any germs to our patients and staff, non-essential belongings are not permitted at HSN.
Essential personal belongings include:
- Medical aids (hearing aids, glasses, walkers, braces)
- Home medication
- Dentures & adhesive
- One (1) electronic device with the charger
- Personal items (books, magazines, puzzle books, family photos etc.)
- Toiletries (toothbrush/paste, deodorant, shampoo, conditioner, grooming products, bladder control/feminine hygiene products
Individuals must successfully pass the entrance screening to drop-off belongings for patients. Those who fail screening will not be permitted to drop-off belongings. Screeners will provide the family member one clear plastic bag to place the personal items in. Please keep drop-offs of personal belongings to a minimum.
HSN is not responsible for personal belongings that are dropped off at the screening desks during the pandemic.
Food Donations and Deliveries
As part of our ongoing efforts to protect the public, patients, staff and physicians from the potential transmission of the COVID-19 virus, HSN is not accepting the following:
- Donations of food, flowers or care packages from the public.
- External deliveries of food, flowers or care packages for patients currently in hospital.
- Food deliveries for employees/physicians/staff/visitors.
Dialysis patients attending treatment may bring food for themselves but can’t share with others. Visitors of ill children or youth, and visitors of patients giving birth may also bring food. Food delivery is not permitted.
Food is available for purchase at HSN’s Tim Horton’s, Rock Garden Café and vending machines.
If you have questions or concerns with any of the information above, please contact a member of you or your loved one’s care team by calling 705-523-7100 or 1-866-469-0822 and ask to speak with the Charge Nurse or Clinical Manager (or Manager on call if you are requiring assistance after business hours, on the weekend or on a statutory holiday).
If you still have questions or concerns that cannot be addressed by your care team, please contact Patient Relations at 705-523-7100 ext. 3737 or firstname.lastname@example.org.