Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients will still be seen in our Emergency Department, regardless if they are wearing a mask. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items.

Before coming to the hospital, please check our COVID-19 info page for updates.

Visitor Information

***Important*** We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients will still be seen in our Emergency Department, regardless if they are wearing a mask. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items.

***As of July 30th***

 

Patient volumes in our Emergency Department have been steadily increasing in recent weeks. These volumes, combined with an increase in the number of visitors who are coming to the ED, are making it extremely difficult to maintain physical distancing requirements in the waiting room, especially as we know COVID-19 is circulating in the community with the sudden increase in positive cases in Sudbury.

 

As the safety of patients, caregivers, staff and physicians is our number one priority, HSN is re-introducing visitor restrictions for the Emergency Department as of July 30th.

No Visitors/Care Partners are allowed at HSN’s Emergency Department until further notice, except where circumstances require special consideration.  Special consideration for 1 care partner may include:

·        patients very ill or at risk of imminent death - 1 care partner

·        Child or youth – 1 care partner

·        patients with communication, physical or cognitive impairments or those experiencing mental health crisis preventing the appropriate provision of care – 1 care partner

HSN apologizes for any inconvenience this causes patients and families. All other visitor restrictions remain unchanged for other areas of the hospital. Only Designated Care Partners are allowed at HSN until further notice.

 

Designated Care Partner Allowed Access

HSN remains committed to providing a safe, secure and comfortable environment for our patients, families, staff and physicians.  

Only Designated Care Partners are allowed to visit the hospital. 

Designated Care Partners are more than just visitors. They are crucial members of the care team and provide essential physical, emotional, social and spiritual support.  

Designated Care Partners are defined as family members or other persons of significance in the life of the patient. 

They are designated by the patient or Substitute Decision Maker (SDM) and work with them and the healthcare team to provide care, care planning and decision making. 

Please note that times for care partner visitation may vary on different units to ensure adequate space for social distancing and other safety practices.

Designated Care Partners must wear a mask at all times when at the hospital. Handmade masks are acceptable as are those available at retailers in our community.

The following guidelines are in place for Designated Care Partners:

Inpatient

  • All patients - One Designated Care Partner or designated alternate. Only one may visit at a time. Exceptions made for compassionate or longer lengths of stay reasons.
  • Patients very ill or at risk of imminent death - Two designated care partners or designated alternate.  Both may visit at one time. Exceptions for additional care partners made on compassionate basis
  • Child or youth - Two designated care partners or designated alternate. Both may visit at one time.
  • Patients giving birth - One designated care partner.  Exceptions may be made to allow both intended parents in the case of a surrogate birth.
Care partners are welcomed between the hours of 9:00am and 9:00pm.  

Exceptions will be made for extenuating circumstances or other reasons. 

For Inpatient Visits only:  Care Partners will receive an armband (with their name on it) at the first visit, indicating they are an approved Care Partner.  They will be required to wear their armband at each returning visit and be prepared to show identification to provide ease upon arrival.
 **Armbands are required to be worn by all Care Partners while visiting the hospital.

Outpatient Visits - Care Partners will only be allowed in the following circumstances:
  • Patients with communication, physical or cognitive impairments - One designated care partner.
  • Patients experiencing a mental health crisisOne designated care partner.
  • Patients requiring a care partner to be involved with significant care decisions, disclosure of potentially traumatic test results/prognosis - One designated care partner.

If you have been identified as a “Designated Care Partner” please review this document carefully.

Care Partners must also pass screening at the main entrance to enter our buildings. 

Designated Care Partners must continue to use the main entrance of the Ramsey Lake Health Centre. All other entrances remain closed. 

Patients can still access the Emergency Department 24 hours a day. 

Patients requiring cancer treatment are asked to continue using the Cancer Centre Main Entrance for their appointments.

If you have questions or concerns please contact a member of your care team by calling 705-523-7100 or 1-866-469-0822 and ask to speak with the Charge Nurse or Clinical Manager (or Manager on call if you are requiring assistance after business hours, on the weekend or on a statutory holiday).  

If you still have questions or concerns that cannot be addressed by your care team, please contact Patient Relations at 705-523-7100 ext. 3737 or patientrelations@hsnsudbury.ca.

Personal Belongings Restrictions

As part of efforts to maintain social distancing and reduce the risk of spreading any germs to our patients and staff, non-essential belongings are not permitted at HSN.

 

Essential personal belongings include:

  • Medical aids (hearing aids, glasses, walkers, braces)
  • Home medication
  • Dentures & adhesive
  • Clean clothing/belongings for:
    • Patients on the Rehab or CAMHP units
    • Patients being discharged
    • Patients giving birth
  • One (1) electronic device with the charger
  • Personal items (books, magazines, puzzle books, family photos etc.)
  • Toiletries (toothbrush/paste, deodorant, shampoo, conditioner, grooming products, bladder control/feminine hygiene products)

Individuals must successfully pass the entrance screening to drop-off belongings. Those who fail screening will not be permitted to drop-off belongings. Screeners will provide the family member one clear plastic bag to place the personal items in. Please keep drop-offs of personal belongings to a minimum. 

 

HSN is not responsible for personal belongings that are dropped off at the screening desks during this pandemic.

Food Donations and Deliveries

As part of our ongoing efforts to protect the public, patients, staff and physicians from the potential transmission of the COVID-19 virus, HSN is not accepting the following:

  • Donations of food, flowers or care packages from the public. 
  • External deliveries of food, flowers or care packages for patients currently in hospital.
  • Food deliveries for employees/physicians/staff/visitors.

Dialysis patients attending treatment may bring food. Visitors of ill children or youth, and visitors of patients giving birth may also bring food. Food delivery is not permitted. 


Food is available for purchase at HSN’s Tim Horton’s, Rock Garden Café and vending machines. 


We understand this is a difficult change for those with loved ones who need to be in the hospital, but it is an important precaution being put in place to ensure the safety of all those at HSN, including our sickest and most vulnerable patients. By reducing unnecessary traffic in the hospital we can ensure safe physical distancing. In order to reduce risk of transmission, we must limit arrivals at HSN to those coming for essential deliveries, services and care only.