Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Visitor Information

     

    IMPORTANT- Patient and Visitor Masking:

    All those coming to HSN are required to wear a mask as an added step to reduce the spread of germs and protect vulnerable patients.

    Handmade masks are NOT acceptable.  When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe. Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

    Safety remains our top priority during the pandemic. 

    This is why at this time entry to HSN buildings is limited to patients and their Designated Care Partners

    No additional visitors are allowed at this time due to the ongoing COVID-19 Pandemic.

    What is a Designated Care Partner? 

    Designated Care Partners are more than visitors. They are crucial members of the care team and provide essential physical, emotional, social spiritual support and are defined as family members or other persons of significance in the life of the patient. 

    The designated care partner will be identified by the patient or through discussion between the healthcare team and family.  They work with the patient and the healthcare team to ensure care, care planning and decision making are advocated for appropriately. 

    If you have been identified as a “Designated Care Partner” for a patient at HSN- please review this “Care Partner Expectations” document carefully. 

    The table below explains the number of Designated Care Partners allowed for patients. These allowances are in place in order to ensure everyone’s safety, while still maintaining a compassionate and healing environment for our patients.

     

    Type of Patient Visit

    Number of Care Partners Allowed Per Patient

    Emergency Department

    One Designated Care Partner

    More information on being a Designated Care Partner for an ED Patient can be found here. 

    General Outpatient Appointments:

    (All care not requiring an overnight hospital stay)

     

    One Designated Care Partner will be permitted in the following circumstances: 

    • Patients with communication, physical or cognitive impairments.
    • Patients experiencing a mental health crisis.
    • Patients requiring a care partner to be involved with significant care decisions, disclosure of potentially traumatic test results/prognosis.
    • Northeast Cancer Centre (NECC) – Patients attending their first chemotherapy or radiation therapy treatment and any in-person physician appointments.

    Inpatient:

    (Patients requiring an overnight hospital stay)

     

    **Designated Care Partners remain restricted on 6 South**

    One Designated Care Partner is permitted

     

    Child or Youth Patient

    Two Designated Care Partners. Both may visit at the same time.

    Patients giving birth

    One Designated Care Partner

    Exceptions may be made to allow both intended parents in the case of a surrogate birth

    Patients who are at end of life

    Two Designated Care Partners. Where there is opportunity for physical distancing both may visit at the same time. 

    At no time are more than two visitors allowed at the bedside at the same time and this may be restricted to one where physical distancing cannot be maintained.

    Additional visitors may be considered, weighing the health and safety of all. Visits must be approved and scheduled in advance by contacting the patients unit directly.

    COVID-19 Probable or Positive Patient

    For safety reasons, there are NO in- person visits allowed.

    The unit will attempt to accommodate virtual visits. Patients may also use the phone in their hospital room.

    End of Life COVID-19 Positive Patient

     

    Visits will only be possible based on safety and patients fitting our visiting criteria.

     

    Important Reminders for Patients and Designated Care Partners:

    WHEN YOU ARRIVE AT THE MAIN ENTRANCE of the Ramsey Lake Health Centre;

    • Wear a mask to enter the building and keep it on for the duration of your visit.
    • Wash your hands using the hand sanitizer provided.
    • Answer screening questions to assess your risk of COVID-19.
    • Practice physical distancing and stay 2 meters away from others. This includes when in lineups and elevators.
    • Expect to be given a bag for essential patient belongings that you are bringing in.

    * Please note that there may be specific unit or department level restrictions to hours and duration of visits, as each unit or department is unique with its physical layout and patient population. Adequate space for physical distancing and other safety practices are taken into consideration.

     

    Out of Country Visitor Requests

    Every person entering Canada, with limited exceptions, must quarantine for 14 days, starting on the day of arrival.  Travellers entering Canada may seek approval for a limited release from mandatory quarantine for compassionate reasons.

    For Travellers coming to Canada to visit an ill family member, there is a Letter of Required Support and Site Visit Authorization Form that you must complete before your visit  that can exempt you from having to quarantine. Both a letter of support (from the patient’s doctor) and permission from a member of our senior team (VP or designate) is required and must be approved by the Public Health Agency of Canada.

    To make a request, please contact Patient Relations at 705-523-7100 ext. 3737 or patientrelations@hsnsudbury.ca

    More information on the Requirements for travel to Canada can be found here.
     

    Personal Belongings Restrictions

    As part of efforts to maintain social distancing and reduce the risk of spreading any germs to our patients and staff, non-essential belongings are not permitted at HSN.

    Essential personal belongings include:

    • Medical aids (hearing aids, glasses, walkers, braces)
    • Home medication
    • Dentures & adhesive
    • Clean clothing/belongings for:
    • Patients on the Rehab or CAMHP units
    • Patients being discharged
    • Patients giving birth
    • One (1) electronic device with the charger
    • Personal items (books, magazines, puzzle books, family photos etc.)
    • Toiletries (toothbrush/paste, deodorant, shampoo, conditioner, grooming products, bladder control/feminine hygiene products

    Individuals must successfully pass the entrance screening to drop-off belongings for patients. Those who fail screening will not be permitted to drop-off belongings. Screeners will provide the family member one clear plastic bag to place the personal items in. Please keep drop-offs of personal belongings to a minimum. 

    HSN is not responsible for personal belongings that are dropped off at the screening desks during the pandemic.

     

    Food Donations and Deliveries

    As part of our ongoing efforts to protect the public, patients, staff and physicians from the potential transmission of the COVID-19 virus, HSN is not accepting the following:

    • Donations of food, flowers or care packages from the public. 
    • External deliveries of food, flowers or care packages for patients currently in hospital.
    • Food deliveries for employees/physicians/staff/visitors.

    Dialysis patients attending treatment may bring food for themselves but can’t share with others. Visitors of ill children or youth, and visitors of patients giving birth may also bring food. Food delivery is not permitted. 

    Food is available for purchase at HSN’s Tim Horton’s, Rock Garden Café and vending machines.

     

    Contact Information

    If you have questions or concerns with any of the information above, please contact a member of you or your loved one’s care team by calling 705-523-7100 or 1-866-469-0822 and ask to speak with the Charge Nurse or Clinical Manager (or Manager on call if you are requiring assistance after business hours, on the weekend or on a statutory holiday).  

    If you still have questions or concerns that cannot be addressed by your care team, please contact Patient Relations at 705-523-7100 ext. 3737 or patientrelations@hsnsudbury.ca.