Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients will still be seen in our Emergency Department, regardless if they are wearing a mask. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Welcome to Care Mail

    Due to the COVID situation as we continue to ensure staff and patient safety, CareMail has been suspended until further notice.

    We recommend the public keep in touch with loved ones by phone or other technologies.

    Please contact our Patient Relations office at 705-523-7100 extension 3737 or if:
    1. You have spoken with the unit manager and disagree with the decision regarding your visitation
    2. You are having issues connecting with your loved one by telephone or through the use of other technologies

    We appreciate your patience during this time. 

    Important Privacy Information about Care Mail at Health Sciences North

    Please do not include anything in your message that you would feel uncomfortable writing on a postcard being sent through regular mail.

    Health Sciences North will make every reasonable effort to deliver messages to patients registered in the system, however, if a patient has requested their name be removed from the patient directory, our volunteers will not be able to deliver your email message. Due to patient confidentiality, we are unable to confirm delivery of any emails. Please be assured that undeliverable e-mail messages will be disposed of securely.

    For personal and sensitive subject matter, please send a sealed letter or contact the patient directly by telephone.