Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items. If you arrive at the hospital as a patient or care partner and do not have a mask, one will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Before coming to the hospital, please check our COVID-19 info page for updates.

    French Language Services at Health Sciences North

    Health Sciences North is a fully designated agency under the French Language Services Act (FLSA). This means that we will be proactive in offering services in your preferred official language – from first contact and throughout your healthcare journey. We are committed to this through our key goal of social accountability under our 2019-24 Strategic Plan.

    Access to French Language Services (FLS)

    • Availability of French-speaking staff in all direct patient care services
    • Simultaneous publication of all news and social media in English and French
    • Availability of patient forms and educational material in both languages
    • Resolution of patient complaints related to FLS in a timely manner

    Could we have done better?

    If you would like to share details of your experience at HSN, please reach out to our Patient Relations Office.

    How will my complaint be handled?

    All complaints will be forwarded to our Patient Relations office.  For more information, please see visit the Patient Relations webpage.