Health Sciences North is a fully designated agency under the French Language Services Act (FLSA). This means that we will be proactive in offering services in your preferred official language – from first contact and throughout your healthcare journey. We are committed to this through our key goal of social accountability under our 2019-24 Strategic Plan.
Access to French Language Services (FLS)
- Availability of French-speaking staff in all direct patient care services
- Simultaneous publication of all news and social media in English and French
- Availability of patient forms and educational material in both languages
- Resolution of patient complaints related to FLS in a timely manner
Could we have done better?
If you would like to share details of your experience at HSN, please reach out to our Patient Relations Office.
How will my complaint be handled?
All complaints will be forwarded to our Patient Relations office. For more information, please see visit the Patient Relations webpage.