Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are acceptable as are those available at retailers in our community. Patients going for a procedure where they must remove their mask will be asked to store it with their personal items. If you arrive at the hospital as a patient or care partner and do not have a mask, one will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Before coming to the hospital, please check our COVID-19 info page for updates.

Patient and Family Advisory Council

The CEO Patient and Family Advisory Council (PFAC) is made up of 15 members. 10 Patient and Family Advisors and five staff members from HSN (President and CEO, Representative from Senior Leadership Committee, Quality and Patient Safety and Medical Staff).  The council is co-chaired by a Patient/Family Advisor and the President and CEO.

The CEO PFAC presents patient and family members with the unique opportunity of working hand in hand with key decision-makers within the hospital to help influence change. They have the opportunity to weigh in on the Quality Improvement Plan, Strategic Plan, Budget, Capital Master Plan, Accreditation and Patient Experience reports.

CEO PFAC members participate in bi-monthly council meetings where they contribute to high-quality patient outcomes by providing the voice of the patient. The patient voice is at the heart of an exciting shift within health care.  By working together, better health care outcomes and greater patient and family satisfaction will be achieved.

View the 2019 CEO PFAC co-chair Annual General Meeting Report