Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

Patient and Family Advisory Program

More than 30 advisors are partnering with teams to review staff and patient education materials, be an active member of program councils, committees and interview panels, and work on quality improvement projects to enhance the care experience for our patients and families.

An example of how HSN is partnering with patients and families is through our Patient and Family Advisory Council.

A Patient and Family Advisor is….

A patient/family member that has experienced care at HSN within the past three years who can:

  • Speak in a group and work well with others
  • Share ideas in ways others can learn 
  • Bring a positive attitude to discussions
  • Respect others and work with people who may be different than them
  • Partner with other families and healthcare providers to focus on improving care for others
  • Keep any shared information, private and confidential

The Patient and Family Advisor onboarding process includes:

  • Completion of an  Application form 
  • “Getting to Know you” Interview
  • Volunteer Orientation Session
  • Patient and Family Advisor Orientation Session

Start your journey to make a difference….

Time Commitment

You decide how much time you volunteer as a Patient and Family Advisor.  It may be a one-time activity, such as sharing your experience.  It may involve longer term participation on a committee, working group, or team.


Free parking passes are given when volunteering as a Patient and Family Advisor