Patient and Family Services

Lost & Found

Various items are often left behind at HSN by patients and visitors after a hospital stay or visit. All found items are stored in a lost and found at the hospital for a period of 80 days, at which time any items of value will be sent to charitable organizations. Clothing and other items not suitable will be discarded.

To inquire about a misplaced item, please contact Security at 523-7100, extension 3204 (or extension 5628 for the Sudbury Outpatient Centre).

French Language Services

The French Language Services Act recognizes the right to services in French in designated regions of the province. As a large public institution that is accountable to the communities it serves, which include a large Francophone population, Health Sciences North (HSN) received its full designation under the Act in 2016 as a provider of French language services. HSN’s compliance as a designated agency is reviewed every three years.

A designated health service provider must practice the active offer of French language services. That means proactively offering services in the official language of the client’s choice, from the first contact with the client. More specifically, the active offer of services in the language of choice allows clients to express themselves and be served in the language in which they are the most comfortable. In health care, this makes it easier for clients to communicate and be understood, but also helps health care professionals provide high quality services that are safe, ethical and equitable, specifically targeted to communities where French is the official language of the minority. The active offer of such services is enabled by a series of measures that ensure that French language services are clearly stated, visible, available at all times, easily accessible and equivalent in quality to services in English.

Our corporate mission sets out a clear direction of delivering “high quality patient and family-centered care, in both official languages”. It is important for the hospital to provide the French-speaking population with access in French to the full range of quality care and services being offered. This includes access to bilingual health care professionals, as well as providing all educational materials in both official languages to ensure that the patient is better informed of the type of care they receive while in hospital.

If you wish to receive your services in French but they have not been offered to you, please let your care provider know that you prefer to communicate in French. Health Sciences North staff will be happy to make every effort to provide this service. If you are not satisfied with the level of service in French that you have received, please contact our Patient Relations office at 705-523-7100, ext 3737, or by email at patientrelations@hsnsudbury.ca.

 

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Hospitalist Services

The Hospitalist Program is a service made available to those patients who either do not have a family physician, or whose family physician does not have admitting privileges at the hospital. The hospitalist physician or nurse practitioner will see these patients on the first day of admission to their day of discharge.

Spiritual and Religious Care

Hospitalization and/or crisis situations present many challenges to the emotional and spiritual well-being of patients, family members and friends. 

A team of theologically and clinically trained Chaplains, who are members of both the Canadian Association of Spiritual Care and the College of Registered Psychotherapists of Ontario, is available to respond to the spiritual and religious needs of patients, families and friends.  Spiritual and Religious Care is provided within a multi-faith, multicultural context.

The Chaplain's role is to assist individuals in finding these answers so that they can better cope with the illnesses, traumas, losses and life transitions they may be experiencing.

Community clergy, faith leaders and laity complement the work of the Chaplains and clergy are encouraged to visit members of their faith community regularly.  Requests for clergy visits, can be made through nursing staff or Unit Chaplain.

Designated Sacred Spaces are open to all patients and visitors 24 hours a day for prayer or reflection.   Information regarding regularly scheduled Worship Service and sacramental needs can be obtained by calling the Spiritual and Religious Care Department.

Sacred Space Locations

Ramsey Lake Health Centre:  Oasis Chapel – Level 1 North Tower

                                                 Medicine Lodge – Level 2 – Center Tower

 Kirkwood Place :                    Basement Level

Aboriginal Medicine Lodge

The Aboriginal Medicine Lodge located on Level 2 of the Centre Tower is unique in Canada. It incorporates culturally significant elements required for traditional healing and ceremonies, such as a fire pit and ventilation for smudging, a circular shape, incorporation of the four colours and seven grandfather posts, and space for traditional medicines and healers. The Medicine Lodge is designed to be respectful of the traditions and spiritual requirements of the Aboriginal patient population.