Important information on COVID-19 / Renseignements importants sur la COVID-19!

HSN is now screening all patients and visitors coming to the Ramsey Lake Health Centre and our other sites.

Before coming to the hospital, please check our COVID-19 info page for ongoing updates, including visitor restrictions, closures and cancellations. This situation is changing rapidly. Please check back for updates regularly.

A reminder to all staff to self-screen prior to coming to work, and make sure you have your badge at all times in order to access the site.

    Patient Community Groups and Resources

    Patient Relations

    Share your experience with us

    At Health Sciences North (HSN), we welcome feedback about what we do well and how we can improve the care and services we provide.  Patient Relations provides an opportunity for you to discuss any concerns or share any compliments you may have about your experience at HSN.

    Do you have something to tell us about your experience at HSN?

    If you have a comment, compliment or concern, we encourage you to first speak with the nurse, physician or staff member involved.   If you are not satisfied or they are not available, ask to speak with the Charge nurse, Clinical Manager or Manager.  If you still have questions or need further assistance, you can contact Patient Relations.

    Patient Relations can help:

    • If you have some needs that you feel have not been met, we’re here to listen and support you through your experience.
    • If you have questions about your care or treatment, we’ll help you understand and assist you to communicate effectively with your care team.
    • If you wish to offer compliments about the hospital’s service or staff, we will share messages to care teams.

    To provide patient feedback, please call
    705-523-7100, ext.3737, or email

    On weekends or after business hours, please leave a voicemail and your call will be returned the next business day.  Please indicate the best way to contact you including your phone number and/or email.

    Patient Ombudsman 

    If you are dissatisfied with the outcome from the HSN Patient Relations process, you also have the option of contacting the Patient Ombudsman who oversees the complaint process for public hospitals, long term care homes and community care access centres.  The Patient Ombudsman can be contacted in the following ways:

    By telephone: (Monday to Friday) 9:00 a.m. to 4 p.m.) 1 888 321 0339


    Mail: Box 130, 77 Wellesley Street West, Toronto, ON M7A 1N3

    Fax: 416 597 5372