Important information on COVID-19 / Renseignements importants sur la COVID-19!

We are asking all patients and visitors coming to HSN to please wear a mask as an added step to reduce the spread of germs and protect vulnerable patients. Handmade masks are NOT acceptable. When you arrive at the hospital as a patient or care partner a hospital approved mask will be provided to you and you will be expected to wear it during your time at HSN to keep yourself, other patients and care partners and our staff, physicians, learners and volunteers safe.

Patients going for a procedure where they must remove the mask will be asked to keep it ready to be put back on once the procedure is completed.

Before coming to the hospital, please check our COVID-19 info page for updates.

    Patient Relations


    Share your experience with us

    At Health Sciences North (HSN), we welcome feedback about what we do well and how we can improve the care and services we provide.  Patient Relations provides an opportunity for you to discuss any concerns or share any compliments you may have about your experience at HSN.

    Do you have something to tell us about your experience at HSN?

    If you have a comment, compliment or concern, we encourage you to first speak with the nurse, physician or staff member involved.   If you are not satisfied or they are not available, ask to speak with the Charge nurse, Clinical Manager or Manager.  If you still have questions or need further assistance, you can contact Patient Relations.

    Patient Relations can help:

    • If you have some needs that you feel have not been met, we’re here to listen and support you through your experience.
    • If you have questions about your care or treatment, we’ll help you understand and assist you to communicate effectively with your care team.
    • If you wish to offer compliments about the hospital’s service or staff, we will share messages to care teams.

    To provide patient feedback, please call
    705-523-7100, ext.3737, or email

    On weekends or after business hours, please leave a voicemail and your call will be returned within a maximum of two business days.  Please indicate the best way to contact you including your phone number and/or email.


    Patient Ombudsman 


    If you are dissatisfied with the outcome from the HSN Patient Relations process, you also have the option of contacting the Patient Ombudsman who oversees the complaint process for public hospitals, long term care homes and community care access centres.  The Patient Ombudsman can be contacted in the following ways:

    By telephone: (Monday to Friday) 9:00 a.m. to 4 p.m.) 1 888 321 0339


    Mail: Box 130, 77 Wellesley Street West, Toronto, ON M7A 1N3

    Fax: 416 597 5372