All of the resources listed are available from the Health Sciences Library (firstname.lastname@example.org).
Links are provided to resources found online.
L.E.A.R.N.S. - Facilitating Client Centred Learning
Macy Model - PEARLS statements
Teach-back communication skills - Teach-back toolkit
(videos, tutorial and resources)
S.P.I.K.E.S. Communication strategies
- CLASS is the fundamental protocol for all clinical interviews.
- EVE is a special strategy to use inside of other protocols when responding
to emotions within any type of interaction.
- SPIKES is a protocol to use when you must break bad news. Delivering bad news video
- CONES is a variation of the SPIKES protocol that is useful for error disclosure
- More videos